10.0Standard Operation Procedures
标准操作程序
Module 10.14: How To Update Room Status
如何更新房态
Objective: 目的： | To ensure all room status are correctly updated in the system |
Training Equipment: 培训设备: | 老师窗前有一盆米兰1.We Are Servicing Your Room Card 周星驰资料正在清洁指示牌 2.A list of Room status code 房态代码列表 3.Guest room phone 客房电话 |
Module 10.14: How To Update Room Status 如何更新房态 | |||
KEY 索引 | STANDARD 标准 | 杨恭如图片PROCEDURE 程序 | PHRASES/VERBIAGE 相关用语 |
1.All room are updated upon completion of service in the system by using phone in the guest room 所有的客房房态更新应通过客房电话进行 2.Follow the code for updating the room status 根据代码来更新房态 3.Code are as follow: 代码如下 ∙Vacant clean – 干净空房- ∙Occupy clean – 干净的住客房- 4.Lift the hand set of the phone in guest room 使用客房电话机 ∙Dial xxx 拨打xxx ∙Dial xxx 拨打xxx ∙Dial xxx 拨打xxx 5.Listen to the tone to ensure the posting go through. 仔细倾听确保信息传送成功 6.Appropriately mark your room report to indicate you have serviced the room 记录在工作表上,说明你已经更新过此房间 7.During the telephone updated system down time period, inform your supervisor the room status by using the communication devise. 电话更新系统出现故障，应使用其它通讯工具告知主管，客房的实际状况 | |||
Check what has been learned: 检查学到什么: | |||
Q. Why we need to update the room status in the system? 为什么要在系统内及时更新房态？ Q. What is the code for vacant clean? 干净空房的代码是什么? Employee has reached the standard : YES NO Signature: Position: Date: 员工是否达到标准: 是饼干狂魔 不泰国混血女明星 签名: 职位: 日期: | |||
Action: 应采取的措施: | |||
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