下单前：
当买家光顾你店铺, 询问产品信息时
Dear X,
Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, Our products are not much left.. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!
亲爱的X，
谢谢您的询问，是的，我们有现货。你想要多少？现在，我们的产品不多了。因为他们很受欢迎，产品很快就卖出去了。请您尽快订购。谢谢你！
大量订购询问价格
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy *** pieces, we can give you a wholesale price, $***/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.
谢谢您的询问，我们非常希望能与您完成订单，这里是您需要的产品链接，如果您一次购买***件，我们可以给您一个批发价格，每件***美元.如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。
客户议价
Dear x,
Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.
爱我请留言主题曲
亲爱的，
谢谢你对我的兴趣，我很抱歉，但我们不能提供你所要求的低价格。我们认为，价格合理，已仔细计算，并已使我有限的利润，但是，我们想给你买一些折扣。如果您的订单超过了十件，我们会给您一个折扣，请让我知道任何进一步的问题。谢谢
客户拍买了但是未付款：
1.Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
谢谢您的惠顾，如果您尽快确认订单，我会寄一些礼物。一个好消息：最近我们店里有很多活动。如果你购买的商品价值达到一定数额，我们会给你一个满意的折扣。
2.Dear X,
We appreciated your purchase from us. However, we noticed you that haven’t made the pa
yment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems.
Thanks again! Looking forward to hearing from you soon.
亲爱的，
我们很感激你从我们这里购买。然而，我们注意到你还没有付款。这是一个友好的提醒您尽快完成付款交易。即时付款是非常重要的，你越早付款，你就越快得到这个项目。
如果您有任何问题，付款，或如果您不想通过与秩序，请让我们知道。我们可以帮助您解决付款问题。
再次感谢！期待尽快收到你的来信。
下单发货过程中：
断货
Dear X
We are sorry to inform you that this item)is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.
www.aliexpress…
Please let me know for any further questions. Thanks.
亲爱的，
我们很抱歉地通知你，这个项目目前缺货。我们将与这家工厂联系，看看他们什么时候可以再提供。另外，我们还想向您推荐一些具有相同风格的物品。我们希望你也喜欢他们。你可
以点击下面的链接来检查他们。
HTTP：/ / www.aliexpress…
请让我知道任何进一步的问题。谢谢
俄罗斯顾客没给全名
Hello, my dear friend. Because of the adjustments of Russian postal policy, only the buyer use the full name which has three parts, can the cargos be delivered normally . So please confirm your full name for us.
Thanks! Best regard!
翻译：你好我亲爱的朋友。俄罗斯邮政政策的调整，因为，只有在买方使用的有三部分的全名，可以在货物被正常发送。所以，请确认您的全名对我们来说。
谢谢！ 最良好的问候！
收到订单后留言：
1.Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.
谢谢您的购买，我已经给您准备好了一些礼物，跟你的商品一同寄给你。如果你愿意购买另一种产品，我会给你一个折扣。
2.Hi,*****, thank you very much for your order, we will send you the goods within 1-3 days by China Post Mail(****), if any question, don't hesitate to ask me, hope we will have a good start cooperation. Thank you.
嗨，*****，非常感谢您的订单，我们将向您发送的货物在1-3天通过中国邮政邮件（*），如果有任何问题，不要犹豫，来问我，希望我们能有一个好的开始合作。谢谢你。
已发货并告知买家
1.The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to co
ntact me.
您所需要的货物已经发送给您。它现在在运输途中，请注意交付和尽快签署。如果您有任何疑问，请随时与我联系。
2.Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. We are very sorry for the inconvenience. Thank you for your patience!
If you have any further questions, please feel free to contact me.
亲爱的X，
感谢您与我们购物。
我们已经发运了您的订单（订单ID：XXX）于2月10日通过EMS。跟踪号是XXX。这将需要5-10个工作日到达目的地，但请检查跟踪信息更新的信息。我们很抱歉给您带来不便。谢谢你的耐心！
如果你有任何问题，请随时与我联系。
3.Hello, xxx,
We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number:xxxxxx
You can also track the delivery of your order yourself here:
It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.